Privacy Policy
This Privacy Policy explains how Charis Kitchen & Bakery collects, uses and protects your information when you use this website or place an order.
1. Information we collect
We may collect the following information when you use our website or place an order:
- Contact details such as name, phone number and email address.
- Delivery details such as address and delivery area.
- Order information such as items ordered, order totals and payment status.
- Technical data such as IP address and basic device information for security and analytics.
2. How we use your information
- To process and deliver your orders.
- To contact you about your order where necessary.
- To improve our menu, website and customer service.
- To comply with legal and accounting obligations.
3. Payments
Online payments are processed securely through trusted payment providers such as Paystack. We do not store your full card details on our own servers. Payment providers may process your data in line with their own privacy policies.
4. Data security
We take reasonable steps to protect your information from unauthorised access, alteration or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
5. Data retention
Order records and related information may be kept for as long as reasonably necessary for our business operations, accounting and legal obligations.
6. Third-party services
We may use third-party tools (e.g. analytics, payment gateways, messaging platforms) that collect or process certain data on our behalf. These services have their own privacy policies.
7. Your choices
- You can request corrections to your contact details where they are inaccurate.
- You can request that we stop using your details for optional updates or marketing messages.
8. Contact
For questions about this Privacy Policy, please contact us via the details on the Contact page.